Applying AI to Health Practice Telecom Stack

Thursday, December 3rd, 2026

11:00AM - 12:00PM

Presented by: Tom Collins

Chesapeake Telephone Systems, Inc.

Session description:

Healthcare practices are under pressure to do more with less—while protecting patient health information and reducing staff burnout. This fast-paced talk illustrates how to layer PRACTICAL AI on top of your existing telecom stack (voice, UCaaS, contact center, messaging) to streamline patient access, reduce no-shows, and free health care professionals to deliver patient results. We’ll demystify key use cases—AI receptionists for intent-based routing, ambient call summaries into the electronic health care records software, proactive outreach to close care gaps, real-time analytics for staffing—and map each to measurable outcomes (speed to answer, first-call resolution, backlog clearance, and accurate billing).

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